Privacy Policy

Last updated: January 2024

Introduction

coral-pebble ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you:

• Complete contact forms on our website
• Request information about our services
• Book a consultation
• Communicate with us via email

This information may include:

• Full name
• Email address
• Service preferences
• Any additional information you choose to provide in message fields

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested information
• To schedule and conduct consultations
• To improve our website and services
• To send relevant communications if you have opted in
• To comply with legal obligations
• To protect against fraudulent or unauthorised activity

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on the following lawful grounds:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for a contract we have with you or to take steps at your request before entering into a contract
• Legitimate Interests: Where processing is necessary for our legitimate interests or those of a third party, provided your rights do not override those interests

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• With service providers who assist in operating our website and conducting our business, subject to confidentiality agreements
• When required by law, court order, or governmental authority
• To protect our rights, property, or safety, or that of others

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the nature and sensitivity of the data, the purposes for processing, and applicable legal requirements.

Your Rights

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another organisation
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

coral-pebble
47 Colmore Row
Birmingham, B3 2AA
United Kingdom

Email: [email protected]

Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues, if you believe your data has been handled unlawfully.